[request_ebook] Building Call Center Culture
Author: Dan Coen
Category: Business
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197 views since 2008-11-22, by saibi.
Description
Building Call Center Culture is the ideal book for call center management. It is the bible for people to people interaction in the customer contact center. Organizations around the world use Building Call Center Culture to improve performance, increase agent satisfaction and implement a world-class, best practices call center foundation.
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