[request_ebook] Foundations of IT Service Management Based on ITIL

Description

• Author: Jan Van Bon
• Publisher: Van Haren Publishing
• Publish Date: 2005
• Pages: 234

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I need this book very urgently. Please help :

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.  This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

Thanks

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