Albert N. Badre: Shaping Web Usability

Description

This is a serious work on Web Usability that attempts to define in detail the user context and to construct a user-centred methodology based on that context.
There are so many books on web usability these days and most of them are about web pages first and people second. Doctor Badre's approach, though, is firmly grounded on the human side of HCI and some of the material in this book is outstanding.
The chapter on "Older Adults" is a great example. Badre is fastidious enough to consider the different cognitive needs of people in this group and to consider the implications of those needs for the designer. Elsewhere he considers personality
variations, the role of affect (or emotion), and many other individual differences.
In contrast, however, Badre has a strong leaning toward standards and predictability, which seems to contradict his comments elsewhere. Having identified the myriad reasons the web audience is uniquely diverse he nevertheless finds traditional HCI evaluation techniques attractive, and sometimes fails to bite the bullet.
For example, Badre insists that "Testing conditions ... should approximate the actual situation in which ...visitors are likely to find themselves." Yet he does not display any distrust of laboratory testing, questionnaires and all the artificialities of user testing that would suggest a more ethnographic approach.
The material on the test methodology is therefore somewhat weaker, but does not detract in any way from the main part of the book, where Dr Badre's experience in Human Factors allows him to illustrate with considerable skill the way design features can be adjusted to meet the cognitive abilities of real human users. In this arena, Dr. Badre is a leading authority, and it is for this, the main body of the work, that I would strongly recommend this book to web and usability professionals alike.

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