Amaze Your Customers!

ISBN: 0749445572

Category: Technical


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Title: Amaze Your Customers!
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Book Description
Daniel Zanetti, an acknowledged expert on the subject of winning and retaining customers, explores the ways in which sellers and service providers can reach and win over new customers in a wide range of industries including: hotels; salons; garages; supermarkets; health and leisure centers; insurance companies; fashion retailers; airlines; call centers and many more.

About the Author
Daniel Zanetti is an established author and co-owner of the training company, NeumannZanetti & Partner (NZP) that specializes in designing, delivering and providing follow-up for effective learning processes in the core areas of customer focus, leadership development and service quality. NZP was established in Switzerland in 1996, and is still based in Lucerne. Their clients range from well-known banks, insurance companies, IT firms and businesses, to internationally familiar names and brands in telecommunications, the automobile industry, and the hotel and tourism industry.

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Product Details

Paperback: 144 pages
Publisher: Kogan Page (February 17, 2006)
Language: English
ISBN-10: 0749445572
ISBN-13: 978-0749445577

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