Auerbach.Publications.Software.Testing.and.Continuous.Quality.Improvement.2nd.Edition.eBook-LinG.pdf

Description

Software Testing and Continuous Quality Improvement

Second Edition
William E. Lewis
Gunasekaran Veerapillai, Technical Contributor

Library of Congress Cataloging-in-Publication Data
Lewis, William E.
Software testing and continuous quality improvement / William E. Lewis ; Gunasekaran
Veerapillai, technical contributor.--2nd ed.
p. cm.
Includes bibliographical references and index.
ISBN 0-8493-2524-2 (alk. paper)
1. Computer software--Testing. 2. Computer software--Quality control. I. Veerapillai,
Gunasekaran. II. Title.
QA76.76.T48L495 2004
005.1
′
4--dc22
2004052492

This book contains information obtained from authentic and highly regarded sources. Reprinted material
is quoted with permission, and sources are indicated. A wide variety of references are listed. Reasonable
efforts have been made to publish reliable data and information, but the author and the publisher cannot
assume responsibility for the validity of all materials or for the consequences of their use.
Neither this book nor any part may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, microfilming, and recording, or by any information storage or
retrieval system, without prior permission in writing from the publisher.
The consent of CRC Press LLC does not extend to copying for general distribution, for promotion, for
creating new works, or for resale. Specific permission must be obtained in writing from CRC Press LLC
for such copying.
Direct all inquiries to CRC Press LLC, 2000 N.W. Corporate Blvd., Boca Raton, Florida 33431.
Trademark Notice:
Product or corporate names may be trademarks or registered trademarks, and are
used only for identification and explanation, without intent to infringe.

About the Authors
William E. Lewis
holds a B.A. in Mathematics and an M.S. in Operations
Research and has 38 years experience in the computer industry. Currently
he is the founder, president, and CEO of Smartware Technologies, Inc., a
quality assurance consulting firm that specializes in software testing. He is
the inventor of Test Smart
TM
, a patented software testing tool that creates
optimized test cases/data based upon the requirements (see www.smartwaretechnologies.
com for more information about the author).
He is a certified quality analyst (CQA) and certified software test engineer
(CSTE) sponsored by the Quality Assurance Institute (QAI) of
Orlando, Florida. Over the years, he has presented several papers to conferences.
In 2004 he presented a paper to QAI’s
Annual International Information
Technology Quality Conference
, entitled “Cracking the Requirements/
Test Barrier.” He also speaks at meetings of the American Society for Quality
and the Association of Information Technology Practitioners.
Mr. Lewis was a quality assurance manager for CitiGroup where he managed
the testing group, documented all the software testing, quality assurance
processes and procedures, actively participated in the CitiGroup
CMM effort, and designed numerous WinRunner automation scripts.
Mr. Lewis was a senior technology engineer for Technology Builders,
Inc. of Atlanta, Georgia, where he trained and consulted in the requirements-
based testing area, focusing on leading-edge testing methods and
tools.
Mr. Lewis was an assistant director with Ernst & Young, LLP, located in
Las Colinas, Texas. He joined E & Y in 1994, authoring the company’s software
configuration management, software testing, and application evolutionary
handbooks, and helping to develop the navigator/fusion methodology
application improvement route maps. He was the quality assurance
manager for several application development projects and has extensive
experience in test planning, test design, execution, evaluation, reporting,
and automated testing. He was also the director of the ISO initiative, which
resulted in ISO9000 international certification for Ernst & Young.

Lewis also worked for the Saudi Arabian Oil Company (Aramco) in Jeddah,
Saudi Arabia, on an overseas contract assignment as a quality assurance
consultant. His duties included full integration and system testing,
and he served on the automated tool selection committee and made recommendations
to management. He also created software testing standards
and procedures.
In 1998 Lewis retired from IBM after 28 years. His jobs included 12 years
as a curriculum/course developer and instructor, and numerous years as a
system programmer/analyst and performance analyst. An overseas assignment
included service in Seoul, Korea, where he was the software engineering
curriculum manager for the Korean Advanced Institute of Science and
Technology (KAIST), which is considered the MIT of higher education in
Korea. Another assignment was in Toronto, Canada, at IBM Canada’s headquarters,
where he was responsible for upgrading the corporate education
program. In addition, he has traveled throughout the United States, Rome,
Amsterdam, Southampton, Hong Kong, and Sydney, teaching software development
and quality assurance classes with a specialty in software testing.
He has also taught at the university level for five years as an adjunct professor.
While so engaged he published a five-book series on computer problem
solving.
For further information about the training and consulting services provided
by Smartware Technologies, Inc., contact:
Smartware Technologies, Inc.
2713 Millington Drive
Plano, Texas 75093
(972) 985-7546
Gunasekaran Veerapillai
, a certified software quality analyst (CSQA), is
also a project management professional (PMP) from the PMI USA. After his
15 years of retail banking experience with Canara Bank, India he was manager
of the EDP section for 4 years at their IT department in Bangalore. He
was in charge of many critical, internal software development, testing, and
maintenance projects. He worked as project manager for testing projects
with Thinksoft Global Services, a company that specializes in testing in the
BFSI sector.
Currently Guna is working as project manager in the Testing Center of
Excellence of HCL Technologies (www.hcltechnologies.com), a level-5
CMM Company that has partnered itself with major test automation tool
vendors such as Mercury Interactive and IBM Rational. Guna has successfully
turned out various testing projects for international bankers such as
Citibank, Morgan Stanley, and Discover Financial. He also contributes articles
to software testing Web sites such as Sticky Minds.

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