Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work (Repost)

A complete set of best practices, tools, and techniques for turning conversations into a rich source of business information. Many organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations.