Business Process Mapping: Improving Customer Satisfaction

Description

Whether you are looking for a way to createefficiencies, analyze the work that is being done, or provide better customer service or innovation, you are ultimately looking for a tool to better understand processes. A full and complete introduction toorganizational processes, growth, and businesstransformation, Business Process Mapping: Improving Customer Satisfaction, Second Edition is that tool.

Now providing more detailed work and examples related to customer mapping and enterpriserisk management (ERM), the Second Editionfocuses particularly on how objectives, risks, andkey performance indicators are fundamental tounderstanding and analyzing processes. Its case studies and a wide range of new tools, including RACI matrices, "spaghetti" maps, and the use of control flowcharts, enhance and enrich the basic work done to get you successfully mapping using a more robust approach to process analysis.

Starting with a concept that is the cornerstone of moviemaking-storyboarding-the Second Editionwalks you through the steps used in processmapping, including:
Working with the client to ensure that everyone has a full understanding of the processes involved
Learning the underlying concepts behind the process such as objectives, risks, and key controls
Building the actual maps that are the cornerstone of this approach
Using various approaches to help determine how to make the process better

This practical book discusses the complete cycle of business process mapping and links business objectives, risks, and measures of success to the processes being mapped. In addition, the Second Edition now includes questionnaires, process analysisworksheets, hierarchy/owner maps, and specific techniques to be used in developing effectiveprocess maps.

Ultimately, process mapping is a dynamic analytical technique meant to make your business run better. Drawing on their unique experience and expertise in the area of business process mapping, authors Mike Jacka and Paulette Keller reveal their simple yet powerful approach to process mapping as aneffective analysis tool-whether you are workingwithin the department, within the company, orexternally. Its holistic approach transforms flowcharting into a powerful, customer-focused tool for business improvement.

Disclaimer:
Contents of this page are indexed from the Internet. All actions are under your responsability. Email us to report illegal contents or external links and we'll remove them immediately.

Please check the description for download links if any or do a search to find alternative books.

Can't Download?
Please search mirrors if you can't find download links for "Business Process Mapping: Improving Customer Satisfaction" in "Description" and someone else may update the links. Check the comments when back to find any updates.

Search Mirrors
Maybe some mirror pages will be helpful, search this book at top of this page or click here to find more info.

1. Ebooks list page : 3401
2. [request_ebook] Business Process Mapping: Improving Customer Satisfaction
3. [request_ebook] Process Mapping, Process Improvement and Process Management
4. [request_ebook] Process Mapping, Process Improvement and Process Management
5. How to Fix Customer Satisfaction At Your Company
6. Customer Satisfaction Measurement for ISO 9000: 2000
7. Emotional Satisfaction of Customer Contacts (UvA Dissertations)
8. Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
9. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice)
10. Mapping the Zone: Improving Flood Map Accuracy
11. Customer Satisfaction With Email Archiving Systems, Free Sunbelt Software White Paper
12. Customer Satisfaction With Email Archiving Systems, Free Sunbelt Software White Paper
13. Customer Satisfaction With Email Archiving Systems, Free Sunbelt Software White Paper
14. Customer Satisfaction With Email Archiving Systems, Free Sunbelt Software White Paper
15. [request_ebook] How to Measure Customer Satisfaction
16. [request_ebook] Measuring Customer Satisfaction: Survey Design, Use, and Statistical .......