Business Process Outsourcing: The Competitive Advantage

Description

This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative.

Book Info:
Published in 2004
Published by Wiley
Author Rick L. Click
ISBN 0471655775  
Alternative Link:
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