Call Center Lexikon
Category: Business
Tag: Business & Investing
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Description
Simone Fojut “Call Center Lexikon"
Gabler | 2008-01-01 | ISBN: 3834905941 | 195 pages | PDF | 1,78 MB
Gabler | 2008-01-01 | ISBN: 3834905941 | 195 pages | PDF | 1,78 MB
Die wichtigsten Call-Center-Begriffe von A bis ZRund um Call Center und Kundenservice hat sich eine Vielzahl neuer Begriffe in den Bereichen Organisation, Management, Technik und Praxis entwickelt. Das"Call Center Lexikon"liefert eine umfassendeÜbersichtüber die gebräuchlichsten Begriffe und erklärt diese kurz und verständlich. Die alphabetische Gliederung ermöglicht eine schnelle Orientierung. Eine wertvolle Arbeitshilfe, die auf den Schreibtisch jedes Call-Center-Managers und -Mitarbeiters gehört!
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