Communication Highwire: Leveraging The Power Of Diverse Communication Styles

Description

World-class intercultural trainers share their strategies, techniques and most importantly their tools for teaching how communication styles affect group success. Learn how to leverage staff diversity in the modern workplace.

Increasing mobility, globalization, entrepreneurialism, access to information and freedom of choice ensure that no matter where we live or what we do, we deal with people using a wide variety of communication styles every day. At work, in the grocery store and at home, face-to-face, on the phone and online, miscommunication is costly in terms of wasted time, frustration and error. Diversity presents such rich opportunities, yet too often we find ourselves managing around it, compensating for and feeling stymied by it. The wealth of practical tools in this book will enable readers to better understand the intentions of the key people in their lives and will give them a step-by-step approach for making the most of differences. This book is designed to help managers, team leaders, community leaders, educators, trainers and organization development facilitators to help their respective audiences overcome frustration and save time and money—by realizing the opportunity presented by diversity. By using the tools presented in this book readers can leverage communication style differences for successful outcomes.

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