Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Description

The simply truth is that not all conversations are created equally - some are simply more important than others. Additionally, some are more confrontational than others regardless if those contentious talks are occurring within a team, organization or family environment. In the book, "Crucial Confrontations" the authors help the reader avoid the common mistakes and missteps that are built into issue-laden discussions. Soundview recommends this read because it provides useful information to handle a wide range of sticky confrontations including: medical errors, safety violations and cost-cutting mistakes. The book states that most organizations lose somewhere between 20-80% of potential performance because of botched volatile interactions. Such numbers need to be addressed, and this book can help show you how.

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1. Ebooks list page : 3190
2. Crucial Confrontations Tools for Resolving Broken Promises Violated Expectations and Bad Behavior
3. Crucial.Confrontations.Tools.for.Resolving.Broken.Promises.Violated.Expectations.and.Bad.Behavior
4. Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
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12. Crucial Conversations: Tools for Talking When Stakes are High
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16. Lyrics: promises promises