Delighting Your Customers (Business on a Shoestring)
ISBN: 071367542X
Category: Business
Tag: Business & Investing
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Description
Avril Owton, "Delighting Your Customers (Business on a Shoestring)"
A&C Black | ISBN 071367542X | 2008-02-01 | 208 Pages | PDF | 1.2 Mb
Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, and reaching customers is a big challenge for small companies. This book offers you advice on key issues such as: understanding your customers, creating a customer service strategy, hiring the right people, setting up and implementing complaint processes, and adding a personal touch.
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