Effective IT Service Management: To ITIL and Beyond!

Description

Description: IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many of todays IT problems have been around for just as long - so in order to manage IT effectively, organizations must go beyond the ITIL framework.

Rob Addy provides IT service managers and professionals with practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book is a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes related to service delivery and service support (as well as other non-ITIL areas), their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an IT service is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings.

Managing and mitigating IT risk is critical to the survival of every business. Success is an optional extra! Proactive IT service management can be thought of as risk management for IT: Can you afford to ignore it?

Download: http://rapidshare.com/files/70557191/EffectiveITServiceManagement-ToITILandBeyond.rar.html

Mirror: http://depositfiles.com/files/2411308
http://w15.easy-share.com/10512581.html


MIRROR http://www.uploading.com/files/CCLMQ8A8/EffectiveITServiceManagement_ToITILandBe...rar.html

Disclaimer:
Contents of this page are indexed from the Internet. All actions are under your responsability. Email us to report illegal contents or external links and we'll remove them immediately.

Please check the description for download links if any or do a search to find alternative books.

Can't Download?
Please search mirrors if you can't find download links for "Effective IT Service Management: To ITIL and Beyond!" in "Description" and someone else may update the links. Check the comments when back to find any updates.

Search Mirrors
Maybe some mirror pages will be helpful, search this book at top of this page or click here to find more info.

1. Ebooks list page : 1418
2. Effective IT Service Management: To ITIL and Beyond!
3. Effective IT Service Management: To ITIL and Beyond!
4. Effective IT Service Management: To ITIL and Beyond!
5. Effective IT Service Management: To ITIL and Beyond!
6. Effective IT Service Management: To ITIL and Beyond! (Repost)
7. [share_ebook] ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management
8. ITIL IT Service Management
9. ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam
10. ITIL Foundation Certificate in IT Service Management
11. ITIL Foundation Certificate in IT Service Management
12. ITIL Foundation for IT Service Management - Student guide
13. Service Transition Based on Itil V3 - Management Guide
14. The ITIL V3 Service Management Awareness Pocket Guide
15. [request_ebook] Foundations of IT Service Management Based on ITIL
16. [request_ebook] Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives