First Person: Tales of Management Courage and Tenacity

Description

It has always been difficult to define what management is and explain what a manager does. One of the earliest definitions is probably still most apt. More than 70 years ago, Mary Parker Follett said management is "getting things done through people." It is those "people" that are the crux of the matter. There are as many job descriptions for managers as there are varieties of human experience and behavior. That is why case studies have proved effective in showing how to manage. The 12 narratives gathered here describe problems (and solutions) hardly even hinted at in textbooks but which managers face every day--from learning an employee has AIDS to discovering that a company's product poses severe health and environmental risks. All 12 essays previously appeared in Harvard Business Review's "First Person" column, of which Teal was an editor. David Rouse

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