Getting Them To See It Your Way:Dealing With Difficult And Challenging People

Description

With a wry sense of humor and pure common sense, Dr. Judith Segal offers strategies for transforming difficult relationships into avenues of communication and personal development.Step-by-step techniques show how to become conflict savvy, polish listening skills, and resolve problems with ideas, not emotion.

Difficult people come in all shapes and sizes, but they're easy to recognize: managers who take credit for your achievements; family members who can't compromise; abrasive and close-minded people who refuse to see things your way or anybody else's. With wry humor, pure common sense, and razor-sharp insight, Dr. Judith Segal teaches you, step by step, how to rise to the challenge.





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