How People Tick: A Guide to Difficult People and How to Handle Them

Description

This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.

Book Info:
Published in 2005
Published by Kogan Page
Author Mike Leibling
ISBN 0749443626  Size 0.43MB

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