IT Services Costs, Metrics, Benchmarking and Marketing

Description

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IT Services Costs, Metrics, Benchmarking and Marketing
English | PDF Format | 208 pages | 978-0130191953 | Prentice Hall PTR; 1st edition (March 10, 2000) | 1.5 MB

Book Info
Offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost effective support and invaluable insight for IT customers who need to know what they can expect from their technology professionals. DLC: Computer service industry.

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