Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery by John Lee

Description

   

  Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
   * Addresses business-level SLAs, not just device-level SLAs
   * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
   
  
  

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