[share_ebook] LO836 - Service Processing - Controlling Functions

Description

Customer Service (CS) Purpose This component supports you when representing, managing and processing all services that you provide to your customers. You can: Structure and manage technical objects for which services should be performed (for example, technical systems, machines) Manage data for warranties and business partners Create service requests Plan and execute requested services Bill the costs that arise as a result of the services being executed Monitor call processing in order to keep to deadlines and agreed response times Integration For information on other service-related functions, refer to the following documentation: PM Structuring Technical Systems for information on structuring and managing technical objects FI-AA Asset Accounting - User Guide for information on managing serviceable items as tangible assets MM - Services Management for information on service records PM - Maintenance Notifications for information on maintenance notification functionality PM - Maintenance Orders for information on maintenance order functionality SD - Sales, Sales Order Processing for information on managing and billing sales orders and service contracts. PS - Project System for information on using projects Features This function comprises: Structuring and maintenance of the installed base using technical objects Warranties, management Call management, using service notifications, service orders and sales orders Call monitoring with response and service times Link between installed base and business partners

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