Learning Points: 80 Activities and Actions for Call Center Excellence
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Peter R. Garber “Learning Points: 80 Activities and Actions for Call Center Excellence"
HRD Press, Inc. | 2004-11 | ISBN: 0874258073 | 112 pages | PDF | 5,8 MB
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http://rapidshare.com/files/125258455/Learning_Points_80_Activities_and_Actions_for_Call_Center_Excellence.rar
Tx much lapa_ka for the RS mirror!
HRD Press, Inc. | 2004-11 | ISBN: 0874258073 | 112 pages | PDF | 5,8 MB
Download option:
http://rapidshare.com/files/125258455/Learning_Points_80_Activities_and_Actions_for_Call_Center_Excellence.rar
Tx much lapa_ka for the RS mirror!
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