MCDST: Microsoft Certified Desktop Support Technician Study Guide (70-271 and 70-272)

Description

Here’s the book you need to prepare for Microsoft’s new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today’s certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the “Best Study Guide” designation in the 2003 CertCities Readers Choice Awards, this book provides:
In-depth coverage of all exam topics

Practical information on supporting users and troubleshooting applications

Hundreds of challenging review questions

Leading-edge exam preparation software, including a test engine and electronic flashcards

Authoritative coverage of all exam objectives, including:
Exam 70-271:
Installing a Windows Desktop Operating System

Managing and Troubleshooting Access to Resources

Configuring and Troubleshooting Hardware Devices and Drivers

Configuring and Troubleshooting the Desktop and User Environments

Troubleshooting Network Protocols and Services

Exam 70-272:
Configuring and Troubleshooting Applications

Resolving Issues Related to Usability

Resolving Issues Related to Application Customization

Configuring and Troubleshooting Connectivity for Applications

Configuring Application Security
Table of Contents

Introduction
Assessment Test

Part I: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Chapter 1: Installing a Windows Desktop Operating System
Chapter 2: Managing and Troubleshooting Access to Resources
Chapter 3: Configuring and Troubleshooting Hardware Devices and Drivers
Chapter 4: Configuring and Troubleshooting the Desktop and User Environments
Chapter 5: Troubleshooting Network Protocols and Services

Part II: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Chapter 6: Configuring and Troubleshooting Applications
Chapter 7: Resolving Usability Issues
Chapter 8: Resolving Application Customization Issues
Chapter 9: Configuring and Troubleshooting Connectivity for Applications
Chapter 10: Configuring Application Security
Glossary

Index

About the Author

Bill Ferguson, MCT, has been in the computer industry for over 15 years. Bill worked as a Certified Technical Trainer with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. In addition, Bill writes and produces technical training videos for Virtual Training Company, Inc. and Specialized Solutions, Inc.

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