Managing by Measuring: How to Improve Your Organization's Performance Through Effective Benchmarking

Description

MANAGING BY MEASURING How to Improve Your Organization's Performance Through Effective Benchmarking As information systems managers search for ways to improve their operations, they're discovering that traditional "shot-gun" approaches to benchmarking are too broad and too vague. Now, Managing by Measuring breaks out of the generalist mold to supply targeted information on how to identify best practices specifically in information systems organizations. The book includes: ** an overview of benchmarking and how it can help the information systems specialist ** step-by-step guidelines on conducting a benchmarking study, including how to perform research, analyze raw data, and isolate best practices ** tips for managing the process, including how to develop a mission statement, select a team, and prioritize activities ** a practical benchmarking demonstration, including detailed instructions and ready-to-go forms. In addition, the book supplies real-life case studies of information systems organizations that have successfully used benchmarking techniques, and key results of an original study conducted by The Benchmarking Network. MARK T. CZARNECKI (Houston, TX) is president of The Benchmarking Network, Inc. and has conducted major industry studies in the areas of accounting, finance, health care, purchasing, warehousing, and more.

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