Mastering Statistical Process Control: A Handbook for Performance Improvement Using SPC Cases

Description

"SPC is a tremendously valuable tool for understanding the performance and capability of any process. We are using it as a basic building block in driving continuous improvement in the wide range of services we deliver. However, it can be very difficult to get managers and employees to buy into the concept and there is a real need for this practitioners "how to" book. It gives just enough theory to explain the "why" but concentrates on two important "hows" - how to construct charts and, more importantly, how to use them to drive performance improvement. Busy practitioners will appreciate the readable style as well as the case studies and I will certainly be recommending it to managers in my organisation."

Ronald Skea, Organizational Development Manager, Dundee City Council

Book Description
Understand how your business is performing using SPC

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