[request_ebook] Measuring Customer Satisfaction: Survey Design, Use, and Statistical .......
Author: Bob E. Hayes
Date: 1998
ISBN: 087389362X
Pages: 278
Language: English
Publisher: American Society for Quality
Category: Uncategorized
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical analysis methods;Bob E. Hayes
This second edition of the text provides detailed information on how to construct, evaluate and use questionnaires for measuring customer satisfaction levels.
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