[request_ebook] Measuring Customer Satisfaction: Survey Design, Use, and Statistical .......

Book cover for request_ebook Measuring Customer Satisfaction Survey Design Use and Statistical

Author: Bob E. Hayes

Date: 1998

ISBN: 087389362X

Pages: 278

Language: English

Publisher: American Society for Quality

Category: Uncategorized


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Measuring Customer Satisfaction: Survey Design, Use, and Statistical analysis methods;Bob E. Hayes

This second edition of the text provides detailed information on how to construct, evaluate and use questionnaires for measuring customer satisfaction levels.


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  1. Good book
    Posted by navneet on 2009-01-27 00:54, email hidden.

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