Practical Service Level Management: Delivering High-Quality Web-Based Services

Description

Measure, manage, and improve the speed and reliability of web services

    *      Complete reference for creating relevant, effective Service Level Agreements
    *      Detailed discussions of both technical and business performance metrics and their statistical treatment
    *      Performance and management implications of various web services delivery infrastructures, including caching and load distribution
    *      Discussion of the transport infrastructure, including quality of service (QoS) technology and traffic shaping
    *      Instrumentation system design
    *      Measurement collection, aggregation, correlation, and use for real-time service level control and reporting
    *      Quick problem detection, “triage” problem diagnosis, and root-cause analysis
    *      Automated, policy-based system management
    *      Load testing, modeling, and capacity planning for web systems
    *      Calculation of return on investment for web infrastructure improvements
    *      Structured plan for implementation of SLM techniques

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