Selling with Emotional Intelligence

Description

In the contemporary ultra-competitive business environment, it’s not enough for sales professionals to be adept at technical and tactical skills such as getting appointments, making presentations and closing deals. To really succeed, they must develop and apply their relational skills - or what is known as emotional intelligence - to help them connect with people, recognize customer wants and needs, and build strong, lasting relationships. The concept of emotional intelligence was first popularized in the late 1990s, and later linked to leadership and management success. Studies show that a person’s emotional intelligence has an 80 to 85 per cent influence on success in the workplace, while his or her IQ has at best a 25 per cent influence. Here, author and sales trainer Mitch Anthony presents an examination of emotional intelligence as it relates to sales performance. Anthony first explains what emotional intelligence is, then presents sales professionals with a proven program for increasing their emotional intelligence, thus improving their sales success. The program, which is known as the ARROW Programme, includes five steps: “Awareness” - tune-in to natural strengths and weaknesses; examine how one’s personality impacts others; be aware of emotions controlling the sales process. “Restraint” - identify negative emotions that can damage relationships, inflict pain and cost money; prepare a rational response that will restrain emotions. “Resilience” - learn to develop an optimistic, persistent nature; embrace adversity; recognize the true source of discouragement; embrace intrinsic motivators. “Others (empathy)” - discern feelings and motives; develop emotional radar; learn to be a better listener and observer. “Working with others (building rapport)” - communicate; resolve conflicts; learn to relate to and lead others.

http://tinyurl.com/nrdpa

Disclaimer:
Contents of this page are indexed from the Internet. All actions are under your responsability. Email us to report illegal contents or external links and we'll remove them immediately.

Please check the description for download links if any or do a search to find alternative books.

Can't Download?
Please search mirrors if you can't find download links for "Selling with Emotional Intelligence" in "Description" and someone else may update the links. Check the comments when back to find any updates.

Search Mirrors
Maybe some mirror pages will be helpful, search this book at top of this page or click here to find more info.

1. Ebooks list page : 375
2. Selling with Emotional Intelligence
3. Selling with Emotional Intelligence
4. Selling with Emotional Intelligence
5. Selling.with.Emotional.Intelligence
6. Selling with Emotional Intelligence | Ebook Share
7. Dearborn.Trade.Publishing.Selling.with.Emotional.Intelligence.eB
8. Dearborn.Trade.Publishing.Selling.with.Emotional.Intelligence.eB
9. Selling with Emotional Intelligence
10. Applied Emotional Intelligence: The Importance of Attitudes in Developing Emotional Intelligence
11. The Language of Emotional Intelligence
12. Constructive Thinking: The Key to Emotional Intelligence
13. Emotional Intelligence: Science and Myth
14. 50 Activities for Developing Emotional Intelligence
15. The EQ Edge: Emotional Intelligence and Your Success
16. Emotional Intelligence: A Cybernetic Approach