Speech Technology Magazine - June 2009

Description

In a challenging economy, cash-strapped companies are forced to be extremely selective with their technology investments. Fortunately, there exist some very valuable and affordable speech technology options—namely, outbound interactive voice response (IVR) systems and hosted speech solutions.

The benefits of outbound IVR solutions are hard to ignore: Organizations can quickly and easily reach a large number of people with targeted messages about critical issues, such as prescription refills, flight delays, public safety alerts, collections, and more. Daniel Hong, a Datamonitor analyst, agrees. In the article “Is the Promise of Outbound IVR All Talk?” (page 13), he states that outbound IVR is one technology “that provides significant cost advantages for enterprises and is a key piece of a long-term multichannel customer service strategy.”

Already companies are showing interest in outbound IVR solutions. Recently I moderated a couple of well-attended Webinars on the topic: “How Proactive Notifications Will Redefine Your Customer Care” (April 29, 2009) and “The One Investment Enterprises Are Making—Outbound IVR” (May 7, 2009). The former had one of the largest live turnouts for a Speech Technology Webinar and the latter had one of the longest question-and-answer sessions—about 20 minutes—that I’ve ever moderated. (Visit www.speechtechmag.com/webinars to view them.)

Outbound IVR solutions have garnered so much interest that we are featuring the topic in this month’s cover story, “We Want You to Get This Call” (page 16), by Managing Editor Leonard Klie. While the benefits of outbound IVR solutions are clear, there are, however, some issues to consider before releasing your cash (i.e., security, cost, and multichannel integration), that are addressed in the cover story.

The next promising development is the coming wave of hosted speech solutions. The hosted delivery model, which helped rejuvenate the CRM industry, provides enterprise-class solutions for a fixed, low monthly cost. Organizations don’t have to worry about the large capital investment required to build and update various speech solutions. Instead, these systems are developed and maintained off-site, enabling organizations to focus on their core competencies.

A handful of speech technology vendors already offer hosted speech solutions. In the fall, we conducted three consecutive Webinars on the topic—visit our Webinars archive page (shown above) to see which vendors offer hosted solutions. Also, because of the potential that hosted solutions have for the speech industry, we are making them the focus of the third keynote presentation at SpeechTEK (August 24–26). Feel free to register early for this event to receive a discounted rate. Visit www.SpeechTEK.com for more information.

Download: Rapidshare

Disclaimer:
Contents of this page are indexed from the Internet. All actions are under your responsability. Email us to report illegal contents or external links and we'll remove them immediately.

Please check the description for download links if any or do a search to find alternative books.

Can't Download?
Please search mirrors if you can't find download links for "Speech Technology Magazine - June 2009" in "Description" and someone else may update the links. Check the comments when back to find any updates.

Search Mirrors
Maybe some mirror pages will be helpful, search this book at top of this page or click here to find more info.

1. Ebooks list page : 3084
2. Speech Technology June 2009
3. Speech Technology Magazine - May 2009
4. Speech Technology Magazine - July/August 2009
5. Speech Technology Magazine, January/February 2009
6. Speech Technology Magazine, Free Speech Technology Magazine Subscription
7. Speech Technology Magazine, Free Speech Technology Magazine Subscription
8. Speech Technology Magazine, Free Speech Technology Magazine Subscription
9. Speech Technology Magazine, Free Speech Technology Magazine Subscription
10. Technology Review Magazine May/June 2009
11. Speech Technology September 2009
12. Speech Acoustics and Phonetics: Selected Writings (Text, Speech and Language Technology)
13. Interactive Speech Technology: Human Factors Issues In The Application Of Speech Input/Output To Computers
14. Evaluation of Text and Speech Systems (Text, Speech and Language Technology)
15. She Magazine - June 2009
16. SSX-USA Magazine - June-2009