Sustaining Knock Your Socks Off Service
ISBN: 0814478247
Category: Business
Tag: Business & Investing
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Sustaining Knock Your Socks Off Service
Publisher: AMACOM | ISBN: 0814478247 | edition 1993 | CHM | 150 pages | 1,02 mb
Publisher: AMACOM | ISBN: 0814478247 | edition 1993 | CHM | 150 pages | 1,02 mb
Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality.
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