Usability Testing for Library Websites: A Hands-On Guide

Description

This brief book confines itself to a topic that is becoming more and more important to libraries: Web-site design, its ease of navigation, and requirements for maintenance. Usability testing, originally a marketing term, is used here when the effectiveness and user satisfaction of a site are being evaluated. Four goals are explored in improving library sites: usefulness, effectiveness, learnability, and user satisfaction. The authors feel that such testing should not be considered optional, but necessary facets of Web developmental stages. Steps for recruitment of a testing team, development of sample questions and tasks, and evaluation of results are included.

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