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  1. Emotional Satisfaction of Customer Contacts (UvA Dissertations)
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  11. Service Delivery Optimization: Managing Outsourced Service Partners to Drive Customer Satisfaction and Profitability, Free Aberdeen Group Research Report
  12. Service Delivery Optimization: Managing Outsourced Service Partners to Drive Customer Satisfaction and Profitability, Free Aberdeen Group Research Report
  13. Service Delivery Optimization: Managing Outsourced Service Partners to Drive Customer Satisfaction and Profitability, Free Aberdeen Group Research Report
  14. Service Delivery Optimization: Managing Outsourced Service Partners to Drive Customer Satisfaction and Profitability, Free Aberdeen Group Research Report
  15. Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits, Free Aberdeen Group Research Report
  16. Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits, Free Aberdeen Group Research Report
  17. Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits, Free Aberdeen Group Research Report
  18. Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits, Free Aberdeen Group Research Report
  19. Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction, Free Infor Report
  20. Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction, Free Infor Report

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