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Author: Tim Stapenhurst | Publisher: Butterworth-Heinemann, Elsevier Ltd. | Category: Environmental Engineering | Language: English | Page: 496 | ISBN: 0080943322 | ISBN13: 9780080943329 |

Description: The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies. Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company's processes and performance through benchmarking. [justify]With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders. Focused on best practice across different industries, it offers: • Real-life case studies from a range of businesses to illustrate benchmarking in practice • All the necessary background, definitions, planning considerations and project management tactics • Crucial guidance on how to analyze data, avoid pitfalls and structure reports to achieve the best results[/justify] Contents List of Figures List of Case Studies and Examples Preface Acknowledgements Introduction Aim of the book Structure of the book How to use this book Part I: A background to BM 1 What is Benchmarking 2 Methods of Benchmarking Part II: The Benchmarking Process Introduction and Process Overview Introduction Process Overview Basis of the model Phase 1: Internal Preparation Phase 2: Benchmarking Performance Phase 3: Improving the Organization Phase 1: The Benchmarking Process: Internal Preparation 3 Selecting a Project and Commissioning the Team 4 The Team Begins Work: Honing the Project Charter 5 Identifying and Selecting Benchmarking Participants 6 Metrics and Data 7 Normalization: How to Compare Apples with Pears 8 How to Identify Benchmarking Metrics 9 Reviewing and Finalizing Metrics 10 The Importance of Operational Defi nitions and How to Create Them 11 Finalizing the Project Plan and Gaining Management Support 12 Inviting and Working with Participants Phase 2: The Benchmarking Process – Benchmarking 13 Effective Acquisition of Complete Accurate Data 14 Turning Data into Recommendations: Data Analysis Activities 15 Finalizing the Report and Other Deliverables Phase 3: The Benchmarking Process–Improving Performance 16 From Report to Improvement: Preparing for Improvement 17 Beyond the Numbers: Gathering Information from Participants 18 Implementation Considerations 19 Copying without Understanding: A Risk Too Far Part III: Managerial and Organizational Aspects of Benchmarking 20 Management Roles and Responsibilities 21 An Introduction to Legal Issues and Working with Consultants Part IV: Case Studies 22 Benchmarking IT at Citigroup 23 The Drilling Performance Review – The Evolution of a Benchmarking Club 24 Benchmarking Local Government Services 25 The Best Practice Club Bibliography Appendix A1: Data Analysis and Presentation Tools Appendix A2: Querying the Quartile Summary Glossary Index

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